Ryanair hell as 100 passengers including kids forced to sleep on floor overnight – Mirror Online

When Ryanair passengers arrived, they were left standing in a queue for two hours after checking in before they were told to collect their luggage as their flight had been diverted to Katowice Airport, located a full hour away.

The change means some passengers will be forced to wait nearly a whole week for a flight from Krakow to Dublin Airport.

Other passengers were forced to join queues overnight and organise complicated connecting flights so they could get home for work on Monday morning.

One passenger Cat Sawkins said: “We got a text from Ryanair on Friday morning asking us to come to the airport earlier than usual as Krakow was experiencing long security delays.

“The airport was packed with people. There no communication about our flight, only the board which said ‘delayed’ but didn’t specify for how long.

“We checked in, got to our gate, stood there for two hours and there was nobody there.

“Then an announcement was made to grab our luggage that we were being put on a bus to a different airport.

“Some people had trouble getting their luggage, nobody was there to instruct us as to where the baggage would be.”

Ryanair customers were forced to wait in the cold for two hours, with several buses passing them, none of which were for the Dublin flight.

Ms Sawkins added: “We were asking Ryanair staff ‘what’s the story with the bus?’ and the replies we got were either ‘I don’t know’ or ‘there’s no assigned bus for Dublin’.

“Nearly all of the staff just ignored us completely like we weren’t there.

“We were told to go inside for the bus announcement. Then we were told our bus was outside but the same thing happened again.

“Panic stations began when we realised we were unlikely to make our flight because the airport was an hour away and time was getting tight.

“We asked could we stall the flight at Katowice and we said we’d organise taxis to the airport ourselves if Ryanair would pay for them.

“The member of staff said she’d find out to check and never came back.”

As it approached 11pm, almost 12 hours since Ms Sawkins and her fellow passengers had first begun queuing, a member of staff told the awaiting customers they had missed their bus and blaming them.

Ms Sawkins said: “A member of staff told us that our flight had left, and we missed our bus and that it was all our own fault. We asked her what Ryanair would do for us and she kept repeating that even though no bus had come.

“We were told to book another flight on the app – which kept crashing – or to start queuing up.

“One of the girls decided to ring up Katowice Airport to see what our flight status was and was told that the flight hadn’t left yet.”

Some Ryanair passengers received a text message at 12.18am to tell them their fight was due to depart at 12.15am.

Cat said: “We were now left stranded. Some people stayed in hotels, others couldn’t afford it and had to sleep on the Airport floor.

“At 2am, we finally got food vouchers from Ryanair staff which were useless considering there was no where in the airport that was opened at the time of the morning doing food.

“We asked if the food vouchers meant that Ryanair were accepting fault for us missing our flight. They said no that it was for the fact that we had been delayed for a certain amount of time.

“I then queued from 2am until 9am before finally sorting out a flight to Brussels and then from there to Dublin Airport.

“People wanting to fly from Krakow could have to wait as long as Thursday before they get home.”

A Ryanair spokeswoman said: “This flight from Krakow to Dublin (January 17) was delayed due to heavy fog at Krakow.

“Customers were provided with refreshment vouchers and notified of the delay by email/SMS text message.

“Coaches were organised and the flight departed from Katowice to Dublin later that day.

“Ryanair sincerely apologised to all customers affected by this weather delay, which was entirely beyond our control.”